Contact Us

If there's something you need to know about your subscription(s) or there's anything else we can help you with, a member of our Customer Service Team will get back to you as soon as possible.

Simply complete your details on the form below and explain the nature of your enquiry in the last two boxes. Hopefully there will be a simple and swift answer.

Also don't forget, you can change your address and check when your next issue/payment is due by logging in to Your Account. You can also find a list of Frequently Asked Questions here.

US Delivery Update

Please be aware, we are currently experiencing some delivery delays in the US, with further information at the bottom of this page.

FAQs

Find the answers to Frequently Asked Questions here

Telephone Orders and Enquiries

UK: 0333 0162 143*
US/Canada: 888-941-5623 (toll free), business hours are 9am-5:30pm EST Monday to Friday
Rest of World: +44(0)1604 386267

UK Order lines are open Monday to Friday 9am-5pm GMT.
UK Enquiry lines are open Monday to Friday 9am-5pm GMT.

*UK calls will cost the same as other standard fixed line numbers (starting 01 or 02) and are included as part of any inclusive or free minutes allowances (if offered by your phone tariff). Outside of free call packages call charges from mobile phones will cost between 3p and 55p per minute

Postal Orders and Enquiries

Our Media Ltd
3 Queensbridge
Northampton
NN4 7BF

US Postal Orders and Enquiries

Our Media Ltd
PO Box 401
Williamsport
PA 17703
U.S.A

Update on US delays  

Please be aware that we are currently experiencing some delays with our fulfilment services in the US. This is a result of the East & Gulf Coast Longshoremen Strike and the devastation of the hurricane that has impacted the states of GA, TN, NC and SC. This has meant that some postal services are currently not delivering mail, and some roadways used to transport mail to other sections of the country are damaged or closed with ongoing recovery efforts. We have also been advised ‘mail in voting’ will take priority over magazines between now and November 5^th due to the upcoming elections. 

This has resulted in continued delayed to postal services. We are working closely with our Customer Service teams and fulfilment partners directly in the US to keep us updated on the situation. 

Customers for whom we hold an email will be sent an email with a link to a digital copy of their issue whilst awaiting the physical copy. Customers for whom who we do not have an email address, select ‘Please update my email address’ using the form on this page and include your details so we can send you a digital copy. 

We appreciate your cooperation and understanding at this time and will continue to keep customers updated.