Our Media Shop - New Site FAQs

 

• What is changing?

We are moving! From January 2024 you will no longer be able to access Our Media magazines on www.buysubcriptions.com. To access all your favourite Our Media magazines, visit our new website ourmediashop.com 

• How will this affect my subscription?

Your magazine subscription will not be affected by the new website launch and your subscriber details will remain the same (including your subscriber number). The only action you will need to take is to register your account on the new website by visiting www.ourmediashop.com/myaccount, so that you can manage your account online should you wish to.

• Will my credit/debit card payments be changing?

There won’t be any change to the way you pay for your subscription, you don’t need to do anything. Payments on your statement will remain the same.

• What magazines does Our Media Ltd publish? 

You can find all of our magazines here. Special editions are available here.

• I have an account on buysubscriptions, how do I access my subscription?

For any subscriptions relating to Our Media titles you will need to create a new account on ourmediashop.com, click login/register and enter your email address and subscription number, all your subscriptions will appear in your new account area.

• Will my digital subscription be affected?

There is no change to how you’ll access your digital subscription, you can continue via the app. 

• Will my subscription number change?

No, your subscription number and account details will not be affected, you can register / login to view.

• What if I need to refund my subscription?

Your statutory rights aren’t affected by the website move, any requests will be processed as normal, in line with our terms & conditions.

• Where can I take out a new subscription? 

For the latest offers please visit www.ourmediashop.com.

• I placed an order/renewal on buysubscriptions.com, will I still receive my products?

Yes, you’ll receive any products you’ve already ordered without disruption.

• Where can I renew my subscription?

If you have received any communication advising you to renew via buysubscriptions.com, you can now renew your subscription via www.ourmediashop.com/renewal.

• Tesco Clubcard Subscriptions

To place your order through Tesco vouchers, please visit https://www.ourmediashop.com/tesco-clubcard.  Our current subscription prices can be found at https://www.ourmediashop.com/tesco-clubcard-offer-rates

• How do I contact customer services?  

 You can contact us online at   https://www.ourmediashop.com/contact-us or by phone on:

UK: 0333 0162 143*
US/Canada: 888-941-5623 (toll free), business hours are 9am-5:30pm EST Monday to Friday
Rest of World: +44(0)1604 386267

UK Order lines are open Monday to Friday 9am-5pm GMT.
UK Enquiry lines are open Monday to Friday 9am-5pm GMT.

*UK calls will cost the same as other standard fixed line numbers (starting 01 or 02) and are included as part of any inclusive or free minutes allowances (if offered by your phone tariff). Outside of free call packages call charges from mobile phones will cost between 3p and 55p per minute.

• What if I also subscribe to an Immediate Media Company London Ltd. magazine – where do I manage my subscriptions account? 

For any of the following magazines, you will continue to manage your subscription at www.buysubscriptions.com/login   

BBC Easy Cook, BBC Gardeners’ World, BBC Good Food, BBC History Magazine, BBC Match of the Day, BBC Top Gear, olive, Radio Times.