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Our Media is a leading special-interest content business, based in Bristol. We're home to market-leading brands in craft, cycling, science and nature, homes and music. We help our audiences pursue their passions through highly trusted, original content – in print, video and online. Our much-loved brands include BBC Science Focus, BBC Wildlife Magazine, YourHome, Gathered.how, BikeRadar and Cycling Plus. ourmediashop.com is at the heart of our subscriptions service and the official subscription store for some of your favourite BBC Magazines, Music, Homes & Gardening, Sports, Science & Nature and Craft. Our mission is to provide customers with the best offers and discounted subscriptions around. With over 21 titles to choose from, we aim to offer a varied selection magazines to customers around the world.
If your magazine and/or the cover gift with your subscriber copy has arrived damaged, you can contact our Subscriptions Customer Service team to organise a replacement copy if available.
You can choose the first issue of your subscription when you checkout. If you are buying the subscription as a gift, you can make sure their first magazine does not arrive before a certain date. If you do not select a future date your first magazine will be the next issue available. We are unable to start a subscription for a previous issue or the latest copy on sale in shops. When you subscribe through ourmediashop.com you will receive an order confirmation email stating the date of your first issue.
If the subscription offer you selected includes an “Added Extra” we will send it to the address of the person paying for the subscription. Our Added Extras are sent separately from the magazine and will arrive within 28 working days of your payment being processed. At the moment Added Extra items are only available for delivery within the UK.
If you are waiting for a reply from the Customer Services team please check the following:
- Are you checking the correct email account which you used to submit your query?
- Have you checked your Junk folder to see if replies are in there?
We aim to reply to all queries within 72 hours, so please check your email account (including Junk Folder) after 72 hours.
Please note - current estimated UK delivery time is 7-10 days. Estimated overseas delivery time is 21-28 days. For US please allow 40 days for shipping.
If your expected issue has not arrived after waiting the advised timeframe above, you can contact the Subscriptions Customer Service team and we’ll check your address is up to date and organise a replacement copy if available. Please select ‘I have a damaged or missing issue’ at the top of the online form.
You can find your subscription number on your subscription welcome letter or email and above your address on your delivered magazine. The number is ten digits long and begins with the number ‘4’.
If you do not have this information to hand you can contact our Subscriptions Customer Service team to confirm your subscription number. Please provide your name, address, and magazine subscription to help us identify your account.
You can manage your address details and see when your next issue is due to be sent in the 'My Account' area.
You must create an account to see this information. Click here to create your account, or to log in if you have already set up your Our Media Shop account.
If you have received a subscription renewal notification via post or email, or just want to extend your current subscription, you can do so easily here. There are two ways to renew – you can log in to your account and follow the simple steps, or click the ‘Renew Your Subscription’ link at the top of the page. If following the link at the top of the page, you will need your subscription number to hand. If you are the recipient of a gift subscription, you can take over the subscription by renewing through either method mentioned above. Direct Debit subscriptions renew automatically. If you have previously cancelled a Direct Debit subscription and wish to reactivate your subscription you can follow the instructions above.
If you subscribe via Direct Debit payment, you can find your payment date schedule on your subscription welcome letter or email.
You can also log in to your account to see your next payment date and amount. You must create an account to see this information. You can create an account here.
If you have a query regarding a Direct Debit payment, please contact our Subscriptions Customer Service team here.
An introductory offer or trial subscription is a short-term subscription (for example, 3 issues for £5) offered to new customers only. These offers are available by Direct Debit which automatically renews to the subscription rate advertised with the offer you redeemed after the initial term. If you do not wish to continue your subscription after the initial term of issues, please contact us after you have received your first issue and we will cancel the automatic Direct Debit renewal. You will continue to receive the remaining issues available to you and then your subscription will expire.
We will send you a renewal notification via post or email to remind you when your subscription is due to end. If you pay by Direct Debit your subscription will automatically continue to renew until we receive instruction from you to cancel.
You can check your subscription end date and remaining issues in your account. You must create an account to see this information. Click here to create your account, or to log in if you have already set up your Our Media Shop account.
You may cancel your subscription at any time. To do this, please contact our Subscriptions Customer Service team.
If you are a Direct Debit subscriber, we recommend instructing your bank to cancel future payments too.
If you do not wish to receive the remaining issues of your subscription contract, we can refund you for any un-mailed issues if you notify us when cancelling. You can see how many issues you have remaining by logging into your account. You must create an account to see this information. You can create an account here.
If you have a long holiday planned and would like to temporarily suspend your subscription, please contact our Subscriptions Customer Service team who will arrange this for you. Please let us know in good time and provide your stop and restart dates.
If you are missing subscriptions within your online account, you can add extra subscriptions yourself. Simply click on the '+' sign in the Manage Subscriptions section. You will need to have your subscription number to hand.
In most cases you can transfer your print subscription to a digital subscription. To do so, please contact our Subscriptions Customer Service team and provide your subscription number.
